Need help connecting an adapter or understanding an incomplete scan? Send us the details below and we’ll help isolate the vehicle, adapter, or transport issue. Do not include medical or health information.
For the fastest answer
- Include your iPhone and iOS version.
- Name the adapter brand and exact model.
- Include vehicle year, make, model, and powertrain.
- Tell us whether the connection uses BLE or Wi-Fi.
- Keep the exported ScanWrench evidence record available if support asks for a privacy-reduced excerpt.
Specialized requests
- Privacy and account-data requests
- Security or suspicious-message reports
- Learning and Dispatch corrections
Verify official ScanWrench correspondence and anti-phishing rules.
Safety
Do not troubleshoot while driving. For smoke, fire, fuel odor, overheating, braking faults, airbag warnings, or high-voltage hazards, stop safely and contact qualified emergency or vehicle service personnel.